Frequently Asked Questions

Safer Spaces are currently a mobile service based in Melbourne, so we come to you! This may be the home, school, day care or a community setting.

We are an NDIS Registered Provider. We accept Plan Managed, Agency Managed, and Self Managed NDIS participants.

The client must provide 48 hours written notice for any cancellation or the session will remain billable, as outlined on the Service Agreement.

All our staff hold an NDIS screening, Police check, Working with Children check, and are vaccinated against Covid-19.

This will be discussed on an individual basis, but generally weekly, fortnightly or monthly.

Check out our “process” flow chart in the Process tab. Safer Spaces provide therapy that is play based and client led.

Generally we find in-person therapy works best for young children, but this can be discussed based on your individual needs.

No, we specialise in people aged 16 and under.

You can speak to your therapist directly, or the Safer Spaces Director. Alternatively, complaints can be made to the NDIS Commission, on 1800 035544.

Pricing is in line with the NDIS Pricing Arrangements and Pricing Limits 2024-2025.

As per the NDIS Pricing Arrangements and Pricing Limits 2025-2026, travel to and from the location is charged for up to 30 minutes in each direction, at 50% of the hourly rate.

If you are not on the NDIS, you can access this service through private billing. Please note there is no Medicare rebate or Private Health Insurance Rebate.

We are closed weekends and Public Holidays. There is also a short shut down period over Christmas time. 

Yes! We are an NDIS Registered Provider.